All Systems Operational

Omni-channel Authentication Operational
Customer Authentication - US Operational
Customer Authentication - MEA Operational
Customer Authentication - Europe Operational
3DS & Payment Authentication Operational
3DS ACS - US Operational
3DS ACS - Europe Operational
3DS ACS - Africa Operational
3DS Server - All Regions Operational
Scan to Pay - South Africa Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Upcoming Maintenance: 3DS ACS - US Database Upgrade Jun 18, 2025 09:00-10:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jun 12, 2025 - 14:43 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 12, 2025 - 14:35 UTC
Scheduled - We will be performing a planned upgrade of the production database for 3DS ACS - US. While similar upgrades have been completed in previous maintenance windows with zero downtime, we are designating a maintenance window due to the high-risk nature of the task.

Scheduled Maintenance Window:
Wednesday, June 18 | 9:00 - 10:00 UTC

We do not anticipate any service disruption during this time, but will be closely monitoring the environment throughout the process. Should you experience any irregularities during this time window, please contact us immediately at [email protected].
Jun 18, 2025 - 09:00 UTC

Scheduled Maintenance – 3D Secure Server Update Jun 19, 2025 08:00-09:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jun 12, 2025 - 14:56 UTC
Scheduled - Please be advised that a scheduled maintenance window is planned for the 3D Secure Server (3DSS) on 19th June 2025, from 08:00 to 09:00 UTC

We do not anticipate any impact on live transactions during this maintenance. However, should you experience any irregularities, please contact us immediately.

For any questions or concerns, please reach out to us at [email protected].
Jun 19, 2025 - 08:00 UTC
Jun 16, 2025

No incidents reported today.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Service Outage Due To Network Issue | 12 June 2025
Resolved - This incident has been resolved.
Jun 12, 17:05 UTC
Update - Please note that we experienced a brief outage on our services from 16:28 UTC to 16:46 UTC on 12th June 2025.

This outage was observed due to a network connectivity issue and users may have experienced increased transaction failures.

All the services have recovered now and we are monitoring our systems to ensure stability.

Kindly feel free to reach out to us at [email protected] if you have any questions.
Jun 12, 17:05 UTC
Investigating - Please note that we are currently facing service outage due to a networking issue.
The relevant teams are actively working on this issue.
We will get back with further details as soon as possible.
Jun 12, 16:50 UTC
Jun 11, 2025

No incidents reported.

Jun 10, 2025
Authentication Advisor Risk Engine maintenance (June 10, 2025)
Completed - The scheduled maintenance has been completed.
Jun 10, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 10:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 4, 08:51 UTC
Scheduled - The change will have no impact on ACS performance, but a transient change in risk profiles may be observed. Affected issuers have been notified.
We expect no impact on transaction processing.
Jun 4, 08:49 UTC
Jun 9, 2025
Scheduled Maintenance – 3D Secure Server Upgrade (9 June 2025)
Completed - The scheduled maintenance has been completed.
Jun 9, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 07:00 UTC
Scheduled - Please be advised that a scheduled maintenance window is planned for the 3D Secure Server (3DSS) on 9 June 2025, from 07:00 to 08:00 UTC, to upgrade the system from version 4.1.6.1 to 4.1.7.0.

This release includes key improvements aimed at enhancing performance, security, and integration flexibility:
New Features:
- JSON API support as an alternative to the existing XML/SOAP interface for background authentication.
- Integration with Adaptive Policy Advice (APA) to enable dynamic, risk-based decisions (block, challenge, or bypass authentication).

Enhancements:
- Memory optimization on the MPI Manager landing page for improved login speed and UI responsiveness.
- Updated password generation rules to align with PCI DSS 4.0 compliance standards.

Fixes:
- Security and library updates across modules to address known vulnerabilities.
- Minor bug fixes related to specific protocol use-cases and improved spec alignment.

We do not anticipate any impact on live transactions during this maintenance. However, should you experience any irregularities, please contact us immediately at [email protected].
Jun 3, 15:49 UTC
Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
Authentication Advisor Risk Engine maintenance (June 05, 2025)
Completed - The scheduled maintenance has been completed.
Jun 5, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 10:00 UTC
Scheduled - The change will have no impact on ACS performance, but a transient change in risk profiles may be observed. Affected issuers have been notified.
We expect no impact on transaction processing.
Jun 4, 08:46 UTC
Issue on ACS US - 05June2025
Resolved - The issue affecting the ACS US database has been resolved. The system is stable, and all services are operating normally.

Thank you for your patience while we worked to restore full functionality.
Jun 5, 14:05 UTC
Monitoring - The ACS US database is back online. We are actively monitoring the system to ensure stability and determine if any impact persists.

Further updates will be provided as we confirm resolution. Thank you for your patience.
Jun 5, 13:57 UTC
Update - We are currently applying a fix to address the issue impacting the ACS US database. As part of this process, a brief period of downtime is expected and may last a few minutes.

We appreciate your patience and will provide an update as soon as the fix is complete.
Jun 5, 13:52 UTC
Identified - We have identified a likely root cause of the elevated load on the ACS US database and are currently applying a fix. The “503 Service Temporarily Unavailable” errors on the mACS portal appear to be related.

We will continue to monitor the situation closely and provide further updates as the fix is implemented and validated.
Jun 5, 13:47 UTC
Update - We are also aware of users encountering a “503 Service Temporarily Unavailable” error when accessing the mACS portal, which we believe to be related to the high load issues on the ACS US Database.

Our teams are actively working to identify the root cause. We will share additional details regarding the impact as soon as they are confirmed.

Thank you for your patience.
Jun 5, 12:59 UTC
Investigating - We are currently investigating intermittent high load on the ACS US database, observed since 11:26 UTC on 05 June 2025. This is resulting in performance impacts to the application.

Our internal teams are actively working to identify the root cause. We will share additional details regarding the impact as soon as they are confirmed.

Thank you for your patience.
Jun 5, 12:34 UTC
Jun 4, 2025
Scheduled DS Maintenance: June 4, 2025
Completed - The scheduled maintenance has been completed.
Jun 4, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 11:00 UTC
Scheduled - We will be performing an upgrade to our DS Production database on Wednesday, June 4, between 11:00 and 15:00 UTC, with a backup time slot on June 5, same time (11:00 - 15:00 UTC).

We expect no impact on transaction processing.
Jun 2, 13:58 UTC
Scheduled MPI Maintenance: June 4, 2025
Completed - The scheduled maintenance has been completed.
Jun 4, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 11:00 UTC
Scheduled - We will be performing an upgrade to our MPI Production database on Wednesday, June 4, between 11:00 and 15:00 UTC, with a backup time slot on June 5, same time (11:00 - 15:00 UTC).

We expect no impact on transaction processing.
Jun 2, 13:56 UTC
Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

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